If something changed suddenly — a door that stopped closing this week, a crack that visibly opened, a retaining wall that has started to lean — call rather than wait for the reply. Those move up the schedule.
While you wait
Two things make the evaluation sharper. Photograph each crack with something for scale and note the date. And if you already hold a proposal from another company, have it out on the table — we will read the warranty with you, and that conversation is frequently the most useful part of the visit.